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60 articles for “troubleshooting”

  1. How do I change my email?…be asked for one. The confirmation link is still required. Troubleshooting "That email is already used by another account" : each address can belong to only one…Account & Sign-in
  2. How do I get support?…still come to us through the Contact page. Limits and troubleshooting You can send up to 5 messages an hour. If you see "You've sent several messages in the last…Getting Started
  3. How do I edit my profile?…of your profile, see How do I pin a post to my profile? Troubleshooting "Use a JPG, PNG, GIF or WebP image" : the file is another format (like HEIC). Convert or…Account & Sign-in
  4. Upload limits and storage…give buyers the untagged WAV under Files for buyers . Troubleshooting "Your plan allows songs up to…" : that one file is over your plan's largest song size. Export…Music
  5. How do I delete my account?…and information needed to prevent fraud or follow the law. Troubleshooting "Type your username exactly to confirm" : type the username shown in the box (the @ is…Account & Sign-in
  6. How do I open a downloaded mixtape?…Extract . Open the folder and tap a track to play it. Troubleshooting The ZIP won't open or says it's damaged : the download was probably cut off. Delete it and…Music
  7. How do I file a DMCA copyright notice?…We don't share your email, phone or address with them. Troubleshooting "This isn't an offtheave link." We can only act on material hosted on offtheave. "We can't…Getting Started
  8. How do I create an account?…for now and upgrade later from Settings → Membership . Troubleshooting "Too many sign-ups from here." Wait an hour and try again. "That email already has an…Getting Started
  9. How do I upload a mixtape?…toward your music storage. See Upload limits and storage . Troubleshooting "Track 3: attach its file again" : the browser couldn't keep that file. Tap the track and…Music
  10. What is the Vault?…doesn’t delete its renders. They stay in your Vault. Troubleshooting “Storage quota exceeded” when releasing. Your music storage is full. Free up space in your…Creator Studio
  11. How do I upload a video?…is a plan feature too. See How do I schedule a release? Troubleshooting “That file isn’t a video we can use.” Export or convert it to MP4 and try again. “File too…Videos & Shorts
  12. How do stories work?…a song, the video plays muted so the song can be heard. Troubleshooting Add a photo or video : you tried to post without media. Use a JPG, PNG, GIF or WebP photo, or…Stories & Photos
  13. Withdrawing XP as $DORA…offtheave account. Link each wallet to one account only. Troubleshooting fedora.foundation shows 0 XP. The wallet you connected isn't the one linked in Settings →…XP, Badges & Rewards
  14. How do I set up two-step sign-in?…your wallet. After those, you land on the code screen. Troubleshooting Codes keep failing : use the newest code, and make sure your phone's date and time are set…Account & Sign-in
  15. How do communities work?…everyone can read them, but only admins can post. Troubleshooting You're banned from this community : see Removed or banned from a community . This community…Communities
  16. How do I get paid?…in Settings → Payments and go straight to that wallet. Troubleshooting The label says "Unfinished". Stripe needs more details. Click Finish setup . If Stripe…Selling & Payouts
  17. Tips…your wallet removes the Tip buttons from your content. Troubleshooting "Tipping is not yet available." Tips are switched off right now. "You need to link a Solana…Selling & Payouts
  18. What are message requests?…today". Existing conversations aren't affected. Troubleshooting I got a notification but my Inbox is empty : check the Requests tab. A request keeps coming…Messages & Notifications
  19. How do I change my password?…and you can disconnect sign-in methods you no longer use. Troubleshooting "Your current password is incorrect" : check caps lock and try again, or use Forgot your…Account & Sign-in
  20. How do I sell my music?…with a promo code for your store. See Promo codes . Troubleshooting There's no dollar price box. Payouts aren't set up yet, or Stripe still needs details. Open…Selling & Payouts
  21. How do I send a quick message?…don't follow you, it may land in their message requests . Troubleshooting You can't send messages to this user : one of you has blocked the other. That account doesn't…Messages & Notifications
  22. How do I create a community?…of its posts and comments for good. It can't be undone. Troubleshooting That name is taken or That name is reserved : try a different web address. Images must be…Communities
  23. How do photo albums work?…photos, with their likes and comments. It can't be undone. Troubleshooting Album title is required : give it a title. Scheduled releases come with Premium : your plan…Stories & Photos
  24. Topping up a boost…boost when you want different ad text or separate stats. Troubleshooting “This boost isn’t paid for yet.” Pay for the boost from your cart first, then top it up.…Creator Studio
  25. How do messages work?…Messages from the offtheave team always go to your Inbox. Troubleshooting Not sent · Tap to retry : the message didn't reach us. Check your connection and tap it to…Messages & Notifications
  26. How do I upgrade or change my plan?…sales that goes with your plan at the time of each sale. Troubleshooting The plan button says "In your cart". It's already there. Open the cart to check out or remove…Plans & Billing
  27. How do I make a song in the Booth?…tied to a plan; locked ones show which plan unlocks them. Troubleshooting “Allow microphone access to record.” Allow the microphone for offtheave in your browser’s…Creator Studio
  28. How do I upload a song?…a plan that includes it. See How do I schedule a release? Troubleshooting "That audio file isn't one we can play" : the file isn't really MP3, M4A, AAC, WAV or FLAC…Music
  29. Receipts and purchase history…filter it and export a CSV at Creator Studio → Sales . Troubleshooting A card payment isn't listed yet. It appears once Stripe confirms it, usually within a minute.…Plans & Billing
  30. Promo codes…are worked out on the lower amount. See Selling fees . Troubleshooting "This coupon code already exists." Someone has that code. Try another or click Make one .…Selling & Payouts

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